Returns & Refund Policy

Last updated: 16 September 2026

At Awesome Goods, we want you to be happy with your order. Because our products are sourced and shipped through our fulfilment partners, we do not offer an additional voluntary returns or exchange programme beyond the rights provided to you under UK consumer law.

1. Change of mind

If you purchase an item online and simply change your mind, UK consumer law generally gives you the right to cancel your order within 14 days of receiving your goods, subject to the legal exceptions that apply to certain products.

If you wish to exercise this right, please contact us within the applicable cancellation period.

Once you have notified us that you wish to cancel, you may be required to return the item to the address we provide. Items should be returned in accordance with the applicable legal requirements.

Where a cancellation right applies, refunds will be processed in accordance with UK consumer law.

2. Faulty, damaged or incorrectly described items

Nothing in this policy affects your statutory rights.

If your item arrives faulty, damaged, defective, or materially different from its description, please contact us as soon as possible with:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue, where appropriate

We will assess the issue and, where required by law, provide an appropriate remedy such as a repair, replacement or refund.

Products sold by Awesome Goods must meet the legal requirements relating to satisfactory quality, description and fitness for purpose.

3. Items damaged after delivery

We cannot accept responsibility for damage caused by misuse, accidental damage, modification, neglect or failure to follow the product's instructions.

This does not affect any statutory rights you may have where the product was already defective or otherwise failed to meet the requirements of consumer law.

4. Order cancellations before dispatch

We process orders as quickly as possible. If you contact us to cancel an order before it has been dispatched, we will try to stop the order from being fulfilled.

Because orders may be processed quickly by our fulfilment partners, we cannot guarantee that a cancellation request made after an order has been placed can be stopped before dispatch.

Where an order cannot be cancelled before dispatch, your statutory cancellation rights remain unaffected.

5. Refunds

Where you are legally entitled to a refund, we will process the refund using the original payment method where reasonably possible.

Refund timing may depend on your payment provider or bank after the refund has been issued.

6. Contact us

If you need help with an order, please contact us through our Contact Us page and include your order number.

Please do not send an item back without contacting us first, as we may need to provide specific return instructions.

7. Your legal rights

This policy does not limit or exclude any rights you have under applicable consumer protection legislation.

Where a term of this policy conflicts with a mandatory legal right, the applicable legal right will take precedence.